Hopefully you can see where their confusion might come from, though. PEMDAS is more P-E-MD-AS. If you have a bunch of unparenthesized addition and subtraction, left to right is correct. A lot of like, firstgrader math problems are just basic problems that are usually left to right (but should have some extras to highlight PEMDAS somewhere I’d hope).
So they’re mostly telling you they only remember as much math as a small child that barely passed math exercizes.
True, but as with many things, something has to be the rule for processing it. For many teachers as I’ve heard, order of appearance is ‘the rule’ when commutative properties apply. … at least until algebra demands simplification, but that’s a different topic.